Privacy Policy

Last updated: 7/18/2026

1. Information We Collect

We collect information to provide, maintain, and improve our services. This includes:

  • Account Information: Name, email address, phone number, and company name when you register.
  • Team Management Data: Names, email addresses, and roles of the team members invited by the workspace manager to collaborate on the platform.
  • Billing Information: Payment details processed securely via our payment gateway (Stripe). We only store customer and subscription IDs.
  • Communication Data: WhatsApp chats, messages, media files, location data, and contact information that you process through our platform.
  • WhatsApp Instances Data: Connection metadata, access tokens, and authorization details for the WhatsApp numbers (via Web or Official API) you connect to our platform.
  • AI Processing Data: System prompts, AI configuration data (including API keys), and chat histories sent to AI providers (e.g., OpenAI, Gemini) to generate automated responses on your behalf.
  • Usage & Activity Logs: Information about your actions on the platform, IP addresses, and login timestamps for security and auditing purposes.

2. How We Use Your Information

We use the collected data to:

  • Provide, operate, and maintain the platform's core functionalities (e.g., WhatsApp messaging, AI automations).
  • Process payments and manage subscriptions.
  • Analyze usage to improve our service and develop new features.
  • Communicate with you regarding updates, support, and marketing (where permitted).

3. Information Sharing & Third Parties

We do not sell your personal data. We share data only with essential third-party service providers to facilitate our services, including:

  • Meta/WhatsApp: For sending and receiving messages.
  • Stripe: For secure payment processing.
  • AI Providers (e.g., OpenAI, Google): For processing chat messages when you enable AI features.
  • Email Providers (e.g., Resend): For sending transactional and support emails.

4. Data Security & Retention

We implement robust security measures to protect your data. However, no method of transmission over the internet is 100% secure. We retain your data for as long as your account is active or as needed to provide our services and comply with legal obligations.

5. Your Rights

You have the right to access, update, or request deletion of your personal information at any time through your account settings or by contacting our support team.